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Frequently Asked Questions
Keep the necklace away from perfumes, lotions, and harsh chemicals to avoid damage. Clean it gently with a soft cloth to maintain its shine. When not in use, store it in a pouch or jewelry box to prevent scratches.
Specks or dots usually come from dirt or grease on the lens. Gently clean the projection lens with a soft cloth, but avoid rubbing too hard to prevent scratches. If the marks weren’t in your original photo, contact us for help
Blurry projections usually come from a low-quality photo or how you’re viewing it. You must provide a clear, bright, high-resolution image. For best results, hold the pendant near light or view the projection in a dim setting.