Return and Refund Policy

At ShopMinx, we strive to ensure that every order arrives in good condition. Please review our return and refund guidelines before making a purchase.

All sales are final unless the item arrives damaged, defective, or incorrect.

Returns and refunds are accepted only for eligible issues, subject to our Return & Refund Policy.

1. Eligible Returns & Refunds

Customers may request a return, refund, or replacement within 30 days of delivery for the following reasons:

• Damaged Items: Products that arrive broken, ripped, torn, or physically damaged.
• Defective Items: Products with manufacturing defects or functional issues affecting their normal use.
• Incorrect Items: Products where the size, color, style, or variant received differs from what was ordered.

For eligible returns, items should be kept in their original condition, with tags, accessories, and original packaging where available, except for damage or defects being reported.

Proof of purchase or a valid order number is required.

Requests made outside the 30-day period may be declined, except where applicable consumer protection laws require otherwise.

2. How to Request a Return or Refund

If you receive a damaged, defective, or incorrect item, please contact info@shopminx.co within 30 days of delivery.

To submit your request, please provide: 

• Your order number.
• A brief description of the issue.
• Clear photos showing the reported damage, defect, or incorrect item.
• Additional supporting photos, such as product labels or measurements, when applicable.
• A brief description of the issue.
• Clear photos showing the reported damage, defect, or incorrect item.
• Additional supporting photos, such as product labels or measurements, when applicable.

Photo & Video Documentation Requirement

Clear photographic evidence is required, where reasonably possible, for refund or replacement requests involving damaged, defective, or incorrect items.

Photos should clearly show the affected area and the overall condition of the product.

A short video may also be requested when photographs are insufficient to demonstrate the reported issue, such as a product malfunction.

Videos are not automatically required for every claim.

This documentation allows us to assess the issue, coordinate with our fulfillment partners when necessary, and determine the appropriate resolution.

If you are unable to provide the requested documentation, please contact our customer support team to discuss alternative verification options.

All requests are subject to review and applicable consumer protection laws.

3. Return & Refund Review Process

Once your request is received, our customer support team will review the information and supporting documentation.

Depending on the reported issue, we may:

• Approve a refund without requiring the item to be returned.
• Offer a replacement for the affected product.
• Request additional information to verify the reported issue.
• Require the item to be returned before completing the refund.

Whether a return is necessary will be determined after reviewing the request.

Customers should retain the affected product and its packaging until return instructions or confirmation that a return is unnecessary have been provided.

Please do not ship any item back without receiving instructions from ShopMinx Customer Support.

4. Shoes & Clothing – Additional Guidelines

For shoes, pants, dresses, and other clothing items, the same return eligibility and photo documentation requirements stated above apply.

Additional sizing and fit guidelines:

• Returns for personal preference, style, or fit are generally not accepted when the correct item and size were delivered.
• Customers are responsible for reviewing the size chart and measurements provided on the product page before purchasing.
• Some products may follow international sizing standards that differ from standard US measurements.
• If an incorrect size was delivered, customers must provide a clear photo of the product's size label and, when necessary, measurements for verification.

Minor variations in color or measurements may occur due to lighting, manufacturing tolerances, or measurement methods. These variations are not automatically considered defects.

5. Non-Returnable Items

The following items are generally not eligible for returns or refunds unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise:

• Perishable goods.
• Customized or personalized products.
• Opened personal care, beauty, or hygiene products.
• Hazardous materials.
• Final-sale or clearance items.
• Gift cards.

6. Return Shipping & Instructions

All returns must be reviewed and authorized by ShopMinx Customer Support before items are shipped back.

Once a return request has been reviewed, we will provide the applicable return instructions, including the designated return address and any shipping arrangements.

Return shipping costs are not automatically covered by ShopMinx.

Any applicable return shipping charges and responsibility for those charges will be communicated before the return is arranged, subject to applicable consumer protection laws.

Depending on the issue and the outcome of our review, we may determine that returning the item is unnecessary.

Unauthorized returns may not be accepted.

7. Refund Processing

Once a refund has been approved, it will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

If a product return is required, the refund may be processed after the returned item has been received and reviewed, subject to applicable law.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

8. European Union 14-Day Cooling-Off Period

If your order is covered by European Union consumer withdrawal laws, you generally have the right to cancel or return an eligible purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please contact info@shopminx.co within the applicable withdrawal period.

Returned items should be in their original condition, subject to the customer's legal right to inspect them.

Certain products, including qualifying personalized goods, perishable goods, and sealed hygiene products that have been unsealed after delivery, may be excluded from this right as permitted by law.

Applicable refund deadlines, return shipping responsibilities, and other requirements will follow relevant consumer protection laws.

9. Contact Us

If you have questions about your order or need assistance with a return or refund, please contact our customer support team.

Email: info@shopminx.co

Please include your order number and a description of your concern so we can assist you efficiently.

Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived under applicable law.

Last Updated: October 14, 2026